Sony Customer Satisfaction Center
Very Unhappy Return

I purchase a set of headphones over 5 months ago. I received the phonephones in a timely manner. I had the headphones 1 week before the left ear stoped working. I got in touch with sony and they told me the procedures for a return of my headphones. It's been 5 months and still dont have my headphones. I have called sony nunerous of times. And they give me the run around every time. They have told me that they tryed to send the headphones out but FEDEX said that they couldn't find my house (been living here for 12 yrs). VERY unhappy with Sony!

Company: Sony Customer Satisfaction Center
Country: USA

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