Best Buy Online
Triple $150 Charges Overdrew Account on Blackberry Storm Phone Order

My story starts out on Nov 09. I placed an order to bestbuymobile.com for two Blackberry Storms and 2 lines of service through Verizon Wireless. When I placed the order around 10 am eastern time, I got a confirmation email. I realized my address was wrong. Time to make a call.
I called into bestbuymobile.com's and got a man with a think accent. It was a little difficult to communicate with him but oh well. He tells me that the address is no problem but before he does that he needs to get authorization for the $75 fee per line activation... Oh. I need to transfer some money cause I don't have but $100 in my checking. So I hit the savings account up and called in the next day.
The guy I got on Tuesday was horrible. His English was horrible, his comprehension was horrible, and yet I dealt with it. I got him to authorize the $150, change the address, and give me an estimated delivery date. "Wait for the email for confirmation and you will be able to track it yourself sir" is what he told me... The next day.
My roommate is all over me, "where is my phone, where is my phone???"" Yes we got a share plan. So I jump on to the tracking link and I see a message to call them ASAP. So I did.
This phone call is the beginning of bad. I call the guy and he says your card is declined. BS, I tell him, the money is there. So I log into my account while he is on the phone and my balance is -$293.16. What the *. All charges from VZWRLSS*ETM. 3 transactions for $150 a piece. "Oh sir, Verizon is responsible for charges to your account" this that and the other. He gives me a number and I call Verizon. Verizon asks me who the charge is. I tell the young English speaking lady who they are from. She tells me that it is a hold from BestBuy. WTF...
I hate back and forth so I went ahead and started researching and it turns out, the lady from Verizon was right. $1 should be on my card from vzw... Blah and $150 from Verizon WRLSS. I call up BestBuy again. After hours of arguing and back and forth I finally get told that I get free overnight shipping when they get the problem fixed. In the mean time, I got a useless account that is almost $300 dollars negative, no cell phones, and neither company doing anything. I'm not happy.
I placed a call to a Best Buy store and spoke to Tom Norris who agreed to email my issues up his chain of command. I hope this brings about a resolution to the problem as I still have yet to hear back from either party.

Company: Best Buy Online
Country: USA
Phone: 8888432485
Site: bestbuy.com

  <     >