Best Buy
Poor service

After reading the pages here I realize that I am not the only person who has made the mistake of buying a product from best buy. This is the second appliance I have attempted to buy from best buy. Both times it was a horrible experience. I ordered a range online. The day they called to set up delivery I was given a time between 3-5 pm and within a few minutes she informs me that the item I had already payed for was back ordered. I ask how long would it be? She thens proceeds to tell me that this item is no longer available. Then I was given the 1 888 best buy telephone number to call and then the real nightmare begins. I made 5 calls with a waiting time of at least 20 to 30 minutes each time. Whenever I became annoyed or even hostile I was hung up on. I was never given back to the person I would ask for and whenever I ask to speak to a supervisor I was informed of thier policy to transfer me to an online support staff. Even when I repeatedly ask to not be transferred it did not matter. I was told that it would also take 3 days to get my refund (I will believe these liars when I see it). Although they charged my bank card and recieved immediate payment I will have to make myself wait until they are ready to give my money back. Then I had to call best buy again to arrange for a refund on the installation I paid for because this is a seperate department. Of course this involves another 45 minutes of hold time because they are sooooo busy with thier absolute customer satisfaction. How are these yahoos staying in business??? They need to join the ranks of other poorly ran business and fold out so the ones who really provide customer service can get thier business. The total time I spent on the phone to get my "pending refund" is 3 hours and 45 minutes. I managed to clean my house while holding because I was bored with the music on the phone. Needless to say i will never be a best buy customer again and whoever is reading this needs to heed all these complaints and stay away from any major purchases from best buy because you will regret it. They are a horrible company and unless you love being on the phone for hours dont buy from them!!!

Company: Best Buy
Country: USA
State: Florida
City: Lakeland
Site: rr.com

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