Canon USA
Multiple levels of incompetence

I'm a police officer in a small village in upstate New York. Because I have a background in photojournalism, I have recommended the department purchase Canon cameras. The department-issued camera is a PowerShot A570IS. I carry a PowerShot A560 in my duty bag.

Recently, I decided to upgrade my camera. The Canon G10 seemed most attractive. Reminded me of my old days with Leica M2s and M4s.

Right after its arrival from Amazon.com, I found a service bulletin on line — the G10 imprints spurious horizontal lines in its images. Before I had used the camera, I sent it back — per instructions — for a factory remedy. I pictured myself in court, testifying, "No, that body on the floor is not a spurious image generated by a poorly-designed camera."

I was elated when I received a package from the CanonUSA factory service center. My elation was short-lived. The camera I received was a PowerShot SD1100IS, which has no value to me and is — in fact — about $300 less in retail value than my G10.

I notified Canon and the company said it would retrieve my G10 from whereever it was shipped and send it to me as soon as I returned the SD1100IS. Warning bells!!!"mrs. Hoy didn't raise no fools." You send me my G10 and THEN I'll send you your SD1100IS.

"That's not the way we do business, ' said the service rep and her supervisor.

Obviously, the way they do business is to sell a defective product, claim that they've fixed it, send an inferior product that has no relation to the G10 I've sent in for repair, then DEMAND I send the SD1100IS back before they'll ship my G10.

They've already screwed up twice — FIRST, my manufacturing a defective product and selling it even after the service bulletin was published, and — SECOND, by sending me back the wrong camera. I'll not be sending back the (useless) SD1100IS until I get my G10 back.

Company: Canon USA
Country: USA
State: Illinois
City: Elk Grove Village
Address: 1440 Chase Avenue
Phone: 6302506500

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