Sony
Warranty Replacement Cordless Phone Was a Cheaper Different Model

I purchased a Sony cordless telephone that stopped working with a few months. The telephone was still under warranty, and I called their technical support to try to get the problem resolved. After waiting about half an hour on hold, I finally got with a rep, who proceeded to walk me through several tests to make sure there was a problem with the phone. The rep agreed that the phone was faulty, and set up a return process to exchange the phone. This whole process took upwards of an hour.

I would have been fine up till this point. They were offering to honor the warranty, and replace the phone. After a few weeks (way too long in my opinion) the replacement phone finally arrived. The problem was, that it was a completely different model phone than the one I had purchased. Not only was it a different model, it was a much inferior phone. (specifically it had no page button on the phone, made of cheaper materials, etc.)

I couldn't believe I had gone through all of this only to get sent a bogus replacement. I called the company, and again waited about 30 minutes on hold to get to a rep. Then spent the next 45 minutes working with this new rep, explaining the situation, my frustration, and having him pull up the logs.

Their answer? "We reserve the right to send a replacement phone of our choice."

What kind of warranty program is this? I'm furious! They just sealed the deal. I'm never buying Sony again. Beware of their warranty offers - they're not worth crap.

Company: Sony
Country: USA
State: New York
City: New York City
Address: 550 Madison Avenue
Phone: 8667669374

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