A&E Factory Service
Terrible company

I had an extended warranty on a KitchenAid Refrigerator. Towards the end of the warranty period I called the warranty service with 2 complaints: 1) the icemaker broke and 2) It was not cooling properly. The warranty service communicated both concerns to A&E (recorded phone call). A&E put on their service order only one issue (ice maker broken). I was gone when they came to repair the fridge. I asked my wife what they said about the cooling issue and she said they didn't mention it so we figured it must be OK. 5 months later it stopped cooling all together (out of warranty). The A&E serviceman acknowledged that the concerns I had 5 months ago was undoubtedly the early stages of failure but billed me $340 anyway.in appealing for reimbursement A&E freely admits that they failed to address the issue in October despite being told by the warranty service (they can't dispute it because it is a recorded conversation and they have copies of their own work order). They do not dispute the technician's assertion that the problem existed when they came out to fix the icebox. But they refuse to reimburse me because they said I should have somehow realized they didn't address the issue the first time and called them within their guaranteed 3 month period. I am filing a small claims lawsuit against the company.

My suggestion: They have a 3 month guarantee on their service.in my many conversations with their customer response team they claim that the service people will come out free of charge if you feel their original repair might not be satisfactory.in my case, the refrigerator continued to work the same way it did when they were here until five months later, but I was suppose to recognize they didn't do the work. What I recommend (and what I am doing now) is having them come out periodically to check their work. When asked my reason I simply explain that I am not sure if the repair is functioning properly and I want someone to check it out. You have three months before it is no longer covered under warranty. MAKE SURE THEY TELL YOU IT IS FREE OF CHARGE BEFORE THEY COME OUT! I plan to have them come out every week to check the new circuit board until my 3 months are up.

Company: A&E Factory Service
Country: USA
Site: aefactoryservice.com

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