Haier America
Nine Months Waiting For Fix A/C broke in August it is now May and it's still broken

On June 16 I ordered a Haier 12,000 BTU air conditioner / 9,500 BTU heater (item url: http://www.walmart.com/catalog/product. Do? Product_id=9904572) from Walmart.com using their site-to-store shipping option. The total amount for this purchase was $462 including shipping. The item arrived at my local Walmart on June 26 and I picked it up.

Item worked with no problems until late August when it began smelling like hot plastic and blowing hot air then shutting down. Since it was past the 30 day return window for Walmart, I called Haier customer service. They sent out a person to check the unit from A&E Factory Service on August 26. They plugged in the unit and declared it working until I insisted they let the unit run for an extended period of time - or at least longer than 30 seconds. They let the unit run for 10 minutes at which time it began overheating, smelling like burnt plastic and blowing hot air. A few minutes after that, the unit shut off and would not work. The repair person then took apart the unit and ran some tests. The repair person informed Haier of the results of his tests and proceeded to order replacement parts. The unit was left in my kitchen, half taken apart.

On September 30 I received a couple of boxes and then a call from Haier to schedule a repair date. The repairman came on October 8, proceeded to take apart the unit and replace parts. A couple of hours later, repair person put the unit back together, scratching the top quite a bit while putting the air director back in place. The unit was still smelling hot and not working. He said he did not know what else to do and would put in that he tried to fix it and I should get a new unit.in November I received a very heavy box and a call from Haier that they would be sending a repair person to install a new compressor. About a week prior to Thanksgiving a man came to my house, took the box and the unit outside, took the unit apart and about 30 minutes later declared that the compressor was not useable and he would have to order another one. He put the unit back together again, scratching it AGAIN, put it in my laundry room and left. On January 28 I became tired of waiting to hear from Haier and made a phone call. I spoke with Mr. Duane Fowler (direct line: (216) 328-6358 and email dfowler@amtrustgroup.com) after becoming extremely frustrated and asking for a supervisor. Mr. Fowler stated he would put in a request for a new unit and the situation would be rectified very soon. I took him at his word. The last time I heard from Mr. Fowler was January 27 via email when he said he would call me, he did not call. I received yet another heavy box from Haier in the mail but no phone call. On March 27 I again emailed Mr. Fowler requesting an update, was promised a phone call on March 30 and have yet to hear from him.

On March 31 I filed a complaint with Consumer Affairs and have yet to hear from them.

On April 27 I spoke with someone at Haier who informed me that he could not get a supervisor on the line because they were all in a meeting. He set up yet another service call with A&E and again, when the tech got here on April 29, the part sent from Haier was compromised and could not be installed.

On May 26 I received a call from A&E telling me that I should have another compressor. I have received nothing.

On May 28 I received another call from A&E telling me that I should receive the part within four working days.

At this time I can't stand the sight of the unit as it's all scratched from all the times it has been taken apart but I can't get a real person who can actually do something at Haier and either get me a new unit or a refund. I have never had such a bad experience with a product and I will never, ever buy a Haier product again.

Company: Haier America
Country: USA
State: New Jersey
City: Keasbey
Phone: 8004618890
Site: haieramerica.com

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