AE Factory Service/Sears
Unprofessional/rude/untimely

Therefore, my tale begins in March. We purchased a design house 24 months before that included a Whirlpool washer/dryer. After performing many lots of washing oneday, my dryer simply ceased & wouldn't switch on. I named Whirlpool to be informed that I had been "outside the guarantee" and was known AE Factory Support.

I called waited 5 times to get a specialist in the future out, invest half an hour on the private telephone call on his mobile phone & purchase a $400 component. I am informed the component can come to my house (which it did 9 nights later) & that AE may do the installation (waited another 5 times to get a 2nd appt). Next specialist comes, is extremely comprehensive & proves the PartI taken care of wont solve my problem & requires the spend him having a guarantee that I'll get a reimbursement in "7 10 business days".

At this time, I've been awaiting 3 months. 11 telephone calls to AE, 5 administrators AND NEVER one individual could possibly get my check delivered to me. I've been informed that "it ought to be 7-10 business days, 14 business days, 21 business days, the check has already been being cut, you ought to have it by Friday, by Mon" and nothing.

I DON'T suggest the corporation to anybody.

I did so some study & unearthed that the boss is Dale Reeder. You'll find him on LinkedIn or send him in the tackle in Tx proven on AE's site.

Three months & checking for a refund on the component that i never needed because their specialist was on the private telephone call... Very, very, very unprofessional

Company: AE Factory Service/Sears
Country: USA
State: California

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