DELL Computers
"Not so great customer service" In Latin America ()

On february 12. I place my order on http://www.dell.com. Mx/. Only available in spanish.

After a fair amount of emails and phone calls the laptop arrives on MARCH 12., exactly one month later (two weeks later than promised).

Two or three days later, I am home playing with my new tool, the laptop dead freezes on me. So I turn it off, and I am not able to turn it back on.

Sitting there trying for half an hour, suddenly it just comes back on.

Everything is fine for another couple of days, leaving me with a little headache hoping it does not happen anymore.

But it got worse. On MARCH 31, I send an email to DELL computers, explaining the situtation, giving detailed problem description and of course, asking for a replacement machine.

Long story, many emails: so far I have not received any help whatsoever.

Last friday (APRIL 11.) they promised they would send a technician to change the motherboard.:- (

Today, APRIL 14., I receive this email from DELL Technical Support Latin America:

Good afternoon,

The system is over the 30 days warranty exchange date. But if the motherboard replacement does not fix problem, the technician will call us to determine the next step.

Thank you,
Olivia,

Why do companies like DELL and SONY waste money on useless customer service at all and don't just say "buy as is, no support, no warranty" and put this money in the quality of their products?

So when you see a computer advertisment trying to make your decision on what you want to spend make sure you ADD A MINIMUM OF $50 US for the necessary hotline phone calls...

Could we change anything making those stories public?

Very annoying also the current TV advertisement
YOU ARE NOT JUST GETTING A GREAT DEAL, YOU ARE GETTING A DELL

If you are working @ DELL and want to make me shut up, send me a replacement machine.

All DELL makes their clients believe about their "great customer service" is nothing but nonsense, and they are proud of it.
(so to read in the owner's manual)

Claudia
playa del carmen
Mexico

Company: DELL Computers
Country: Mexico
State: Other
City: Playa Del Carmen
Phone: 9848070147
Site: www.dell.com/la/mx/es/gen/contact_bypost.htm

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