Crucial.com
Defective memory sticks, $200 credit cancelled after one year

I bought a pair of Crucial Ballistix memory sticks in 2006 through Amazon. After a few months, the computer stopped booting up, as was eventually known to happen with this model of memory.

I called customer service, and they explained that I would have to settle for a credit on account. I was angry because they did not have any product that could replace it in terms of specs, and they did not have any other product that interested me. I decided I would pursue it with headquarters and discontinued the conversation with Marcy, their head of customer service. I bought new memory from a different supplier and did not bother to return the Crucial memory because they had not yet offered an acceptable settlement.

A couple of months later, I figured I did not have time to goof around with it anymore, and I called Marcy again to accept her terms. At this point, she informed me that she would only offer me $200 of credit instead of the over $300 I had spent on the memory, because I had waited to send her the memory. I was irate, but I sent the memory in anyway. I recently called to redeem the credit and was told that all store credits were canceled after 1 year and that there was no way for me to redeem my credit.

Company: Crucial.com
Country: USA
State: Idaho
City: Meridian
Address: 3475 E. Commercial Ct
Phone: 2083635501

  <     >