Hp
Poor product support

I gave my wife an IPAQ 111 as a gift and during normal usage, the screen was being scratched by the stylus. I called HP customer service and was told that the stylus should not cause scratches. If I sent the product in they would examine it and repair it under the warranty if it was defective. There would be a charge of $49 if the problem was not covered under the warranty. After HP examined the unit we received a call and were told that the warranty did not cover physical damage and we would be charged for the service. I believe that a reputable company should cover a product that is obviously defective. I will never buy another HP product and will not recommend HP to anyone that I know.

Company: Hp
Country: USA

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