Lowe's Home Improvement
Awful experience

My husband and I went to Lowe's and purchased a Whirlpool upright freezer on 2/14/09. We were asked to buy the 4 year extended warranty and it sounded like a good deal so we agreed. They said it would be delivered in the morning which they never came until afternoon. I went grocery shopping on the next day as I was going in for surgery the 20th. I bought a lot of things to freeze so I would have it on hand.

2/17/09 I noticed that some things in the freezer were thawed so I set the freezer to the coldest temp.By morning everything was thawed and warm. I called Lowe's and they said they would send out a technician the next business day 2/19/09 to replace the freezer because it wasn't even a week old and it was defective. When I had asked about the refund for the spoiled food they say they do not have to pay for the food loss which was a little under $300.00 because they replaced the freezer and that nulled the extended warranty. I am entitled to a refund!!! And after reading about others not receiving their free delivery charge refund I am guessing I will never see mine either! I will never buy from that store again and spread the word to others so they don't get ripped off as I did.

Company: Lowe's Home Improvement
Country: USA
Site: lowes.com

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