Circuit City
Double Charges for Empty Boxes

Hello all I recently went to Circuit City out in Rancho Cucamunga CA. I was looking for a New TV and an SD Card for my digital camera.

After going to a couple stores that were already sold out of the TV I wanted when I got to the Rancho store they said that they had 1 left in the back. They also only had 1 SD chip like I wanted.

So I waited thru the line to donate my money to the slush fund, while they brought the TV from the back.

I handed the really rude girl my visa credit card, she ran it thru and everything looked like it went thru the POS had me sign it. Then the register pop's up and says card declined. So I figured maybe my bank had messed up which they are known to do. So I handed her my Visa Debit Card, she ran it thru as credit and same thing signed the deal then computer says card declined. So at this point I figured maybe there POS was messed up with Visa. So I proceed to use it as a Debit card with the PIN. Charge goes thru just perfect.

Heres rub #1 I get home and check my credit card and I got charged $2400 on my Credit Card, $2400 on my Check Card, and $2400 on My Debit Card. Guess what they all posted.

Heres rub #2 & #3 After finally paying and me feeling bad cause I had to go thru 3 cards and held up the line. They brought out this big box on a dolly a 70" TV. I got happy and brought my truck around to the front to load it up. Since the straps on the box were broken I thought I would open the box just to double check that evevrything was there. Guess what Empty Box No TV just Packing foam.

So at this point knowing that I now have an uphill battle I figure I will breakout my new camera just purchased at another Circuit City and take a picture. I proceed to open the package and come to find out they sold me a box with a cardboard SD chip.

After striking out on everything I bought I then asked to speak to the manager. He said there is nothing he could do as there registers have been programmed to not give refunds. They didnt have anymore of the TV I wanted, nor the memory card. He told me I would have to dispute the purchase with my bank.

I then got his name which he actually gave, I then asked him the name of the Liquidation company that was paying his check, running the store, and stealing money from me. He said he had no idea.

At this point I had filed fraud claims with my bank and I am holding my breath since they forced me to use my Debit Card with PIN which is just like cash. At least they are in process or reversing the other 2 Visa Transactions. I will post an update with the outcome.

Company: Circuit City
Country: USA
State: California
City: Rancho Cucamunga
Address: 12260 Foothill Boulevard
Phone: 9098994188

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