Direct TV
Misled on Internet Bundle, Then Installers Damaged Trim and Roof

We received an advertisement that seemed like a great deal. I called the company and was told I could receive cable TV and internet for a specific amount. I was excited because this package would save $50 a month, so I ordered it.

Two men came out and hooked up the televisions. I did my best to keep checking on them, but my 4-year-old twins were both sick, so I was tending to them also.

I told them not to mount anything on the roof, as it needs to be replaced in the spring. I asked if they could mount it to the trim board. It is very sturdy, as we had just replaced it in the fall. They said they could.

When they finished with the TVs, I asked if they were next to do the internet hookup. I was told no, someone else does that and this person should show up in a while. I called the company to find out when, only to be told they do not do internet.

I told them I was told they did and was also quoted a price. I found out I was lied to! I told them I would have to cancel because could afford them and the company I already had with the their bundle package. I was told I had to do it that day or face a $400 early disconnection fee!!!

When my husband got home he went out to see what they had done. He found they had split the brand new trim board while installing the dish, screwed the cable all across our roof, and never made a drip loop or sealed the hole where the cable entered the house into our bedroom!!!

I spent most of the rest of the day trying to get things resolved. To be continued today!!!

Company: Direct TV
Country: USA
State: Colorado
City: Englewood
Address: P.O. Box 4227
Phone: 8005191823

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