Time Warner Cable
Abominable customer service

After contacting Time Warner several times in a the period of a weekend, while trying to UPGRADE my service, I was 1) hung up on by a sales rep 2) told a different story every time, and 3) had my social security number CHANGED in the system by a customer service or sales rep so that my address no longer matched my SS number! How do they even have access to such vital information? Time Warner doesn't know, for they have NO way of keeping track of which employees access your account. I was on hold once for 47 minutes before hanging up.

The "callback" service also yielded long wait times on hold before being serviced. This was enough to make me completely change my service over to.

Anon
Elyria, Ohio
U.S.A.

Company: Time Warner Cable
Country: USA
State: Ohio
City: Cleveland
Site: www.timewarnercable.com

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