AT&T Uverse
Installer found house too far from box after wasted day off

I signed up for AT&T uverse TV and internet package online. When the day arrived for my installer to come hook up my service I received a confirmation call. The installer called me and told me she was running late. That was fine.

I was okay with that. She arrived about an hour and a half late around 3:20pm. She left my house to check on the box 45mins later she returned and said she wasn't receiving a signal and had to call a ticket in. At about six o'clock a coworker showed up to correct the problem. After another 45mins I was told my house is to far away to get service.

So, I ended up wasting the better half of my day off for nothing. The website clearly states that I was in the service area. They company should have to pay my reconnect fees to my former provider for there incompetence. I believe that would be a fair remedy of this situation. Thanks for reading

Company: AT&T Uverse
Country: USA
State: Michigan
City: Farmington
Site: att.com

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