Sony USA
Drive Box Said Nero v7 Included but It Was 30-Day Trial

First I have to ask if they are all like this... I recently purchased a Sony DRX 840U DVD RW drive. The box is clearly marked that it comes with the Nero v7 software. On doing the set up and installation the nero software immediately presented a panel that informs you that the included v7 software is a 30 day trial and you have to now pay an additional $40.00 to make the software permanent. This is nothing more than a hostage charge. There is no indication of this on the box and the store personnel assured me that everything I needed was included.

A call to Sony confirmed that this was correct and not an error, the person on the phone agreed that there was no indication of v7 being a trial on the box and they got a lot of calls about that. Their explanation was that it was a marketing decision at the time of manufacture to include trial software only, that's it, no attempt to correct the problem, end of conversation. A call to a the office of Howard Stringer CEO Sony USA got no response, none was expected. If I knew it was trial software up front I likely would have bought the thing anyway. It was the surprise that got my ire up. I have since returned the drive to the store.

Company: Sony USA
Country: USA
State: New York
City: New York
Address: 550 Madison Avenue
Phone: 2128336800

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