Brick House Security
Followup on Returning the Item purchased Newyork

Following are some of the reasons as to why I am returning the item:

- The remote partially works and partially does not work
- Half of the buttons on the remote have no title and they don't work either
- There are no sign on the Clock Radio indicating where the SD card will fit
- It is also not mentioned in the Manual
- The Manual starts with page 8
- Programming of radio is referred in section 7.4, while the manual abruptly stops at sections 6.4.in other words there is no guidance for programming the remote, because the pages in the manual are not there
- RCA cord that goes to a monitor, can not be connected to a computer
- The description on the internet does not tell customers that to program the radio, it would have to be connected to a monitor or TV
- The SD card was incorrectly inserted in a slot, and it can not be recovered from the slot, because it is stuck
- There is a very strong magnetic pin provided in the box, although there is no slot in the radio or remote for it, and there is no discussion in the manual about what it is for
- I have tried contacting the Customer Help, and I was told by the recording that best way contact them is by e-mail
- And above all, it does not work. And most importantly the item had numerous smudges of finger prints and showed that it has been used extensively in the past. It seems that every time someone orders it, this very same item is sent.

- I ordered this item on the internet on Jan 1 and received it on Jan 12. On the same night of Jan 12, I sent an e-mail requesting an RMA Number. Yesterday I got the RMA Number
- I also see a difference between the language on RMA Form that you sent by e-mail on Jan 14 and RMA Request Form on BHS Site
- I have taken pictures of manual and the unit itself to show that it can not get that used up in just two days. I also took the pictures of all the items that I received in the box. I can share all this with you if you like
- Since it is defective and used unit, I am asking that a full refund of what I paid, should be made.

Company: Brick House Security
Country: USA
State: New York
City: New york
Address: 980 Ave Of America, 3rd Floor

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