Phillips
Affogant and unhelpful support people

After having a very aggrivating second conversation with Phillips support for a VoIP phone I was looking for another avenue to contact them. I came across a complaint regarding Phillips and it was of interest because I was given the exact same arrogant treatment, almost word for word as Larry from Jascksonville in Report: #168207. They are apparently trained to dismiss calls by making you give up.

I bought a Phillips model voip151 phone to use with a Skype account. The software installation proceded as expected until it got about a third of the way on the progress bar and stopped. I tried it on another computer with the same result. Both were very generic XP systems. Got on the Philips site and downloaded a diagnostic for the phone, it passed everything. Upon talking to Kyle at Philips support the first time he told me that he had the same phone and experienced the same problem, he didn't have a solution but he was escalating the problem. That was two weeks ago.

On calling back today I got Kyle again, coincidence or lack of people I can't say. I was informed that the problem had been escalated but there was no response. On asking when I might get a resolution I was told it was the Christmas season and they were very busy. I reminded him that this was started over two weeks ago well before everyone opened their presents and began having problems with Philips products. On asking for a supervisor or someone else I could talk to and express my frustration I was told that there was no one. On asking Kyle if he was the highest ranking executive at his location I was told he was a Sr Support Analyst and he was not permitted to transfer the call. The short version of the next 20 minutes was. They had no resolution to the problem, there was no way to determine if or when a resolution might be forthcoming, there was no supervisor that I could talk to and express my frustration and dissapiontment in Philips. Kyle was not allowed to give me his last name, location or any other information. I could not determine if Kyle worked for Philips or another company contracted for support.

This is not the way to deal with customers in a technology business. I now have a phone that dosen't work and I apparently have no tangible hope of Philips doing anything to help make it work

I will never consider another Philips product again. If your name isn't Slowski and you don't have infinite time and patience to deal with Philips neither should you.

Company: Phillips
Country: USA
State: New York
City: New York
Address: 1251 Avenue Of The Americas

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