AT&T Retail Store
Salesperson Ignorance

Hi,

This Really Is concerning the AT&T Store situated at 2643 SE Tualitan Valley Freeway in Hillsboro. The Store-Manager is Rogelio Peguero and also the telephone number for that shop is 503-648-6222.

On about November 23rd, I went in to the area and advised the sales consultant that I required a belt clip for my iPhone. The salesperson offered me having a Griffen Belt Cut that's an open-face style. After I first visited make use of the cut, I realized that the clip wasn't shutting safely.in the place of make use of a cut that'll lead to my iPhone being dropped, I waited till I'd the opportunity to quit back by and trade the faulty device. The salesman traded it for a different one and that I confirmed the cut shut completely. Roughly per week later I applied the cut for that very first time and my iPhone dropped from the cut and was dropped. Sadly there is a lot of snow on the floor once the telephone dropped and that I wasn't ready to find the unit. Upon closer examination, I came across the cut the salesman had offered for me personally was created for the iPhone 3G. Our iPhone was the initial design and also the salesman understood this as he'd really kept the telephone when showing how it trimmed in position. After I approached store-manager Rogelio Peguero regarding this issue he advised me that his salesperson possibly shouldn't have offered me that one cut. After I questioned him to meet up me almost about the replacement-cost he declined and mentioned that it'd be the same as him accusing me for this raining. I stated to him that no body has control over it raining, but his salesmen might manage whether they market the wrong cut to get a specific type of telephone. Mr. Peguero also attempted to inform me that he was achieving me almost by providing mean update to an iPhone 3G for $199.00 – I stated to him that it was not achieving me almost because that was the cost that people off the road might purchase the unit anyhow and he replied back by stating that it had been significantly more than almost because the unique telephone had cost me $599.00 which was significantly less than 50% of that. I sensed this was an extremely “slippery” income strategy kind of solution. I also requested him to get a way of calling his boss and he flatly declined. I particularly requested him if he was declining to place me touching his boss and he mentioned he was.in parting I told him that it had been frustrating like a customer that there's no responsibility at his area for his “expert” salesmen promoting the incorrect components, and he explained he was sorry that I purchased the incorrect cut.

Company: AT&T Retail Store
Country: USA
State: Oregon
City: Hillsboro

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