Majic Jack
Company refused to allow return

I purchased two majic jacks after watching a commercial on tv for the product and it said you could return it if you were unhappy. I bought them for my mom who lives out of town. Come to find out after I recieved them, she has satellite dish and they do not work with satellite dish. So, after I returned home from my moms out of town we had a hurricane that knocked our power out for almost one month. After that, it took me another month to get my cable internet back working. Since there is no information on the package about how to return this majicjack I just had to wait until I could get back on the internet and look for a site. I did find several. I went to the official site and asked a live operator how to return it, he gave me a web site address. I went to the web site address and could not get any information on how to return at all and finally after looking for as long as I could, I gave up. I tried again, knowing how quickly things change online I went a different route and googled something and got lucky and was able to get a site that said I could fill out an RMA form and this would be the only way to obtain a refund only to be told by the live operator that since it is beyond 30 days I can not get a refund. It does not say anywhere all sales are final. What can I do from what I understand, these people are ripping off others left and right too. I have not opened the package where the majic jacks are contained. Only the envelope was opened. There is no reason not to give me my money back. I explained to the guy the hurricane was not my fault and restoring power to our cities that were hit by this hurricane has been a nightmare for all of us. We have lost enough money this year without getting ripped off by these people too.

Company: Majic Jack
Country: USA
State: Texas
City: Texas City
Site: majicjack.com

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