Samsung
Poor customer service

My 45 day old Samsung LCD TV broke in early July. Since it was under warranty, Samsung told me to ship it at my expense ($18.39 on 7/11/08) to the service center. The TV came back just as broken as when I sent it. I was advised to send it back a second time at my expense ($18.39 on 7/23/08). The TV came back fixed, but I sent a letter of complaint on 7/23/08 saying that they should reimburse me for having to ship it a second time. I received no response to that letter. I made follow up phone calls on 8/27/08 and 9/22/08. Someone finally called on 9/27/08. When I returned the call on 9/29/08, I was told they do not reimburse for shipping, but that they could extend my warranty by 8 months. While I am glad about that, I still feel they should reimburse me for the second shipping expense, and for my trouble in having to hound them for 3 months. I would be unlikely to purchase a Samsung product again. 10/1/08 - One day after I originally posted this, Samsung called and offered to reimburse me for postage for the second shipping instead of the warranty extension. I took the money, although it would have been nice if they had offered both.

Company: Samsung
Country: USA
State: New Jersey
City: Mount Arlington
Site: samsung.com

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