MTNStore.com
Terrible experience

I ordered a computer game controller from mtnstore.com because they had the best price I could find online. When I checked out, I had to either sign up for alertpay (similar to paypal) or some sort of e-check. Well, I chose the alertpay after reading a couple of reviews saying they were legit and safe.

It turns out that was my savior. I'll explain that later.

I ordered the item through mtnstore.com and received an email saying there was a problem with the placement of the order and to call them. They cleared that up and told me the item would ship '2 WEEKS LATER'. I was not very happy about this, but figured I wasn't in a hurry and it was cheaper. I asked where it was coming from and they said their warehouse in Virginia.

Two weeks later, nothing. Called them, they said due to a backlog in shipping it would be another 2 weeks. I was reluctant, but accepted. 2 more weeks passed, nothing. Called again to cancel, they talked me into waiting another 2 weeks saying that the hurricane in ALBANY, GA was delaying all of the shipments. It was about 10 minutes after that I realized they said it was coming out of Virginia. It was then I got mad.

After 2 more weeks, I threatened them with BBB, alertpay and the internet fraud division. They sent me an email saying it would take 30 days to process my refund after a 3 day processing period. Unacceptable. After almost 2 months, I filed with BBB, and filed a dispute with alertpay. I figured the fight was on.

Alertpay responded and said they would be happy to help, but explained it could be 3 days for action. I didn't put much faith in that, but in 3 days there was a credit to my checking acct for the full amount. Kudos to alertpay and mtnstore.com should go ahead and close their doors, since they don't want to sell anything. I ordered the same item from amazon for just $20 more and received it in 3 days. Never again mtnstore.com.

Company: MTNStore.com
Country: USA
Site: mtnstore.com

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