Samsung
Refrigerato

We purchased a Samsung refrigerator from Best Buy in August and have had nothing but trouble with it since. After the first year, the icemaker stopped making ice because the heater went out and the water frooze in the line. The repairman that was sent out was condescending to my wife and borrowed our scotch tape to make the repair. He was actually the third sent out. Less then a year goes by and it stops making ice again. This time I suspect something going on with the temp because it gets water and it makes ice, but won't dump. Also, ice cream won't freeze. So it would seem that the temp sensor in the icemaker didn't show it was ready to dump. I went to the website and found the trouble shooting page. There were a number of suggestions that I had tried 10 times so I decided to see if there was a bunch of dust or what have you on the coils. After pulling the frig out and taking the back off I found the fan to the condenser was not working and if you spun it by hand it tried to work but didn't and it made a squeeking noise and it was 1,000 degrees. So I call customer service and explained we have had issue with this since day one and it would be a feather in their cap if they would send me out a new fan assembly. Reminding her this thing was $1600, just 3 years old, three repairman have been here for this and I have owned a dozen Samsung phones over the years. She said I was too far out of warranty to send me the $27 part. They could care less and left me in the dust. So over $27 I will NEVER purchase another thing built by Samsung and I suggest you do the same. That's unless you enjoy being totally blown off by a company you have spent thousands with over the years.

I told my wife to buy the Fridgidaire.

Company: Samsung
Country: USA
State: Nevada
City: Henderson

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