Sears
Service

I am very disappointed with Sears and their maintenance policies. On Monday, September 15th I called to request maintenance support for an inoperative Kenmore refrigerator, Model 253 7897 4801, purchased on July 11. I was informed a technician would call on Tuesday evening to confirm whether they would arrive in the morning or in the afternoon and thus limit the time we would need to stand by to accommodate them. Not having heard from them last evening, I called to check on the problem. I was informed that the service department would not be calling upon our home for a total of nine days, on September 24.

Nine days to call for a technician! I could replace the equipment with better response. I have no idea why it should take such a long time. Nor can I imagine how Sears could not clarify that their service was so inefficient and that I should prepare to keep things cool with ice and portable ice chests.

Company: Sears
Country: USA

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