Sprint
Phone Service Upgrades are illegal said anthony and mario

I went to the official sprint store to get my phone fixed. It got fixed but anthony kindly suggested about upgradeing, I was eligable. Im not the primary but I am on the notes that state that I had permission to upgrade, plus I had the code they needed.

I had left earlier to wait for my phone to be fixed and thats when it was suggested. As Im there, testing my old but fixed phone, he checks and said 'Sorry you cant upgrade b/c youre not the primary."
"But Im on the notes."
"yes but its illegal to do so."

I was then given the Customer service number to call and talk to them and I DID called. I spoke to the lady on the line and asked her why I couldnt upgrade and if it was illegal.

"No its not, youre on the notes and you can upgrade, even if the primary isnt there." I was given permission.
I then told her that the guy Anthony said it was illegal and she then wanted to talk to him. I gave him my phone, which had gotten fixed and he talks to her. I hear her tell him 'she can upgrade and its not illegal.' With that he hung up on her and turned to me.

"I'm STILL not gonna give you an upgrade b/c its illegal. Now you can open another account and I can get you a new phone."

I told him politely that I didnt need a new account and was given the right to upgrade, he even checked the system and I was on the notes saying I could upgrade.
Then he calls "mario" to come talk to his customer.
The manager said the same thing 'its illegal and you can open a new account with a new 2 yr agreement yadda yadda. Plus "policy changed not to long ago that states that its illegal for me to upgrade if Im not the primary and have been given the green to do so.

"The policy changed a few seconds ago? Sorry but I'm not gonna open a new account."

"Well in that case you need to leave." He tells the clerk 'I give you every right to kick her out." And I was escorted out.

Now I was being told 2 things at the same time and Im just as stumped as ever. This wasnt the first time this happened to me.

Several months ago At a sprint store in samsclub store I was also told that I couldnt upgrade b/c it was illegal, and the primary was with me. Ive had it basically with being told 2 different things and their wacky policy.
I did obtain their card and names at the store. Is it illegal? I dont know.

Company: Sprint
Country: USA
State: Texas
City: SanAntonio
Address: Nw Loop 410 Suite 101
Phone: 2105237274

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