Sprint
Bad phone

I have had the Sprint Instinct phone for 3 weeks now and have been on the phone with Customer Service and Tech Support in excess of 9 hours trying to resolve issues with the phone.

Phone calls will come into my phone and will not ring they end up going directly to Voice Mail instead. I now have a ticket opened to look at this consistent issue and have a request in for upper management to call me back on Tuesday 8/19/08 and try to get this annoying issue resolved. There CS had no clue how to fix it and I have talked with Supervisors about this also. I have also been told there are updates available for the phone when I call in and it never seems to complete the update correctly.

I am very frustrated and about to return the phone.

Company: Sprint
Country: USA

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