Direct TV
Billed $42 for Adult Movies Never Ordered After Cancelling

We had cancelled and paid off our balance last June 08, and also returned our receivers in the Recovery Kit that they had provided for us. We just received a bill for $42 for adult movies that we had never ordered. We don't even have the equipment anymore since our HOA doesn't allow dishes. The CSR noted that these were movies that were ordered and that the telephone line must have been cut, so it never showed up on the bill, if that makes any sense. She also accused my husband of ordering the movies, and even laughed it off!

The CSR said that she can't get a supervisor on the phone and that the only way I can get this removed is to pay for it. I don't want to get this into collections, but I don't want to pay for it either. I think what they are doing is wrong and someone needs to monitor the accounts more closely.

Company: Direct TV
Country: USA
Phone: 8005315000
Site: directv.com

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