PrimeTV - Direct TV
Promised $142 satellite dish refund never received after calls

I do not know PrimeTV's location to start off with. Direct TV gave me their 800 phone number to contact them about why we haven't received our refund.

We ordered Direct TV and they informed us PrimeTV would be installing our satellite dish. The installer of the dish was from the Chicago area, but I do not know where.

Direct TV, and also PrimeTV when they installed our satellite dish, stated that we would receive a refund of $142.00. The Prime Star installer stated that we had to show proof of paying 2 months of Direct TV and then send the yellow copy of the bill with a copy of the bill showing we had paid the 2 months.

We followed all the instructions from PrimeStar in reference to the refund. We were told we would receive the refund within 6 to 8 weeks.

The time passed, no refund. Finally I called Direct TV, who gave me PrimeStar's number, 1-800-395-5899, saying they handled the "so-called refund." I called the number, but unfortunately at that time I didn't realize I was being scammed and ripped off, so I didn't write it down.

Finally, on December 19, when I did start writing down the calls and who I talked to, a person by the name of Matt claimed that our check had been mailed. He also stated that our check was way overdue and that we should be receiving it. Well, that was as far as that conversation went, and again no check.

On December 19 I again called PrimeStar and talked to a so-called supervisor (I don't really know if they are supervisors or posing as one) by the name of Anya, who also said the check had been mailed.

Again, no check.

On December 26, I again called PrimeStar in regards to our check. Pam, supervisor???, informed me that there was no check number on their computer, and she made a very definitive claim that our account would be immediately taken to the accounting department and we would be receiving our check within 2 weeks.

December 26, I again called PrimeStar. I was getting a little irritated, to say the least, as they had been promising us a refund since last October. Dana answered the phone. She informed me that checks were only written on Friday and then they appeared on their computer on Monday.

I insisted, totally insisted, upon talking to the CEO. They informed me that I could not speak to her by telephone and had to write her a letter. I said, why, so she could throw it in the garbage? I said connect me to her secretary, I know every CEO has a secretary. They informed me there wasn't one, and that the CEO only accepted letters. I said I wanted to speak to the next highest person after the CEO.

I was not going to give up this time on the telephone. I was informed by Dana that the manager was the next highest one up, was unavailable, and I would have to leave a message on the voice box. I asked whether my voice message would end up where my refund check was: nowhere.

I again was transferred to a supervisor and it was Pam again. I told Pam I was very unhappy, what I thought of the company, the lousy work the installer did, that it cost us more money to have the dish installed correctly, that we were promised a refund, and that I wanted my refund and I wanted it now. They had put me off long enough and I wasn't going to take it any longer. Actually, Pam did not sound worried about my mentioning the fact that I was going to talk to a lawyer. She sounded like a pro at lying to people, in my honest opinion.

She again told me that she would immediately take my account to the accounting department, and when she found out why I haven't received my check, she would call me after checking with the accounting department. I asked her, if accounting was only writing out checks on Friday, what in the world the rest of the week?

I then informed Pam I had had it, and that I was going to report her to the consumer complaint department. I also informed her that I had read in the paper, which I had, that some of the biggest frauds are the satellite companies, and I intended to file a report about them. I must say she did not sound worried at all.

As far as Direct TV, we aren't having problems with our service. It is PrimeStar we are having problems with. All we get out of them is promises that we will receive the check within two weeks, and as of yet we have not.

My question is, why has the government not stepped in on these people? They are ripping everyone off by telling them they are refunding them for the dish and then not sending them a refund.

This is a scam. I had also been told months ago by another supervisor, whose name I did not write down (which I am sure they are not going by their real names), that she would personally call me when the check was mailed. I am still sitting here, and the telephone has not rung from Prime Star.

Is there nothing they can do about this crooked company? They advertise you get a refund. Well, where is it?

This company needs serious investigation. They are taking a lot of people for money. Something must be done immediately about these crooks.

I apologize that I can't give you their address. I do not know it, only their phone number from Direct TV.

I plan on calling them tomorrow, the next day and all the following days. I am not going to let up on calling them until we get the money they promised to refund us on our dish.

I also called my granddaughter and asked her if the grandparents she lived with had satellite. She said yes. I asked her if Prime Star installed her dish. She said yes. I asked if they had gotten a refund yet, and she told me her grandmother told her that their year wasn't up yet. A year? No one ever said anything to me about a year, which shows they are telling people all kinds of stories.

Thank you.

Company: PrimeTV - Direct TV
Country: USA
Phone: 8003955899

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