Sears
Dishwasher Service Agreement Cancelled After Two Wasted Days Waiting for Technician

Complaint:

My dishwasher broke a month back and I called Sears. After I told the customer service guy that my dishwasher had stopped working and I tried fixing it but was unable to he convinced me that I should get the service agreement which would cover everything for 1 year. It was going to cost me $220 but I said fine if it rids me of the hassle for a year.

So he charged my card and set up and appointment a week from then and gave me a time-slot from 8am-5pm. I called up on the morning of the appointment date and they told me the technician should be there by 12. The technician didn't arrive till 3pm and he took one look at the dishwasher and said he can't to anything because the door was taken out and he would need 2 ppl to fix that (nobody ever told me while selling me the service agreement), so my entire day was wasted.

Next day I called up again to setup another appointment (the earliest was another week later) and this time I requested 2 ppl be sent as the technician had told me. Again I called up on the date of appointment to confirm and they told me that they would send 2 ppl and that the technician should be in by 12. Needless to say the technician never showed up, he called me up and said he couldn't get the other person so he wont be coming thus wasting another working day for me. Moreover, he told me that the service agreement was cancelled because of the door being taken out. He did this by himself with nobody bothering to inform me of this, moreover even though according to him the service agreement had been cancelled, they had happily booked me another appointment. On top of all this when I called the recovery dept they assigned me a case number but the rep with id 11194 was totally a mean person and didn't even acknowledge that Sears was at fault.

So the end situation is this. My dishwasher has been broken for over a month, Sears has charged my credit card $220 already and wasted 2 working days for me without having the decency to even fix my dishwasher. This is completely outrageous for a company its size, needless to say I would never be dealing with Sears service again, moreover I would inform bbb.org and any consumer complaint agency of the aforementioned.

Regards

Company: Sears
Country: USA
State: New Jersey

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