A&E Factory Service
Terrible Customer Service

On Aug 8, I was scheduled to have my refrigerator repaired by A& E Factory Service. I was given a 4 hour window. I explained that I was out of state and needed to arrange to have someone at my house and would appreciate them adhering to the time window. On the morning of the scheduled service I called to make sure I was scheduled. Later I received a call from the technician saying he would arrive between approximately between 10:30 & 10:45. When no one had arrived by 12:30 I called customer service. I was told that unfortunately they didn't get to me today and I could schedule another 4 hr window. I asked to speak to a supervisory. The supervisor said that was incorrect and that I was still on the list. I later received a call from a different technician saying that I had been added to his list, but that he didn't know when he would be able to get to my house. What awful customer service. I have registered a formal complaint with Kitchen Aid (they made the referral to A&E) and A&E. I am looking for another replair company.

Company: A&E Factory Service
Country: USA
State: Texas
City: Round Rock

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