T-Mobile USA
Sidekick Slide Deleting Pictures and Songs, Replacement Refused Without Damage

Ok... My family has had T-Mobile for a while now... And they've been pretty good... But after this episode... I don't know what to think!

It all started when I bought a Sidekick SLIDE... And for $299.99... I thought I wouldn't be having too much problems...

First off... About a week after I bought it... The phone started deleting my pictures and deleting some of my songs... I called Customer Service and they came to the conclusion that there was no physical or liquid damage... So I suggested they send me a new one... But I was wrong... They apparently can't give you a new one if there's no damage...

I've tried calling many times... Each time a different rep... And a couple suggested me of attempted hack of my phone... I don't think soooo!

Finally, I got a rep that said there was a nationwide defect with the Sidekick SLIDE and they said that they used to offer a trade in for the Sidekick LX for no charge... But of course they don't do that anymore... And the thing that made me mad was that they couldn't send me a new one even though my phone was under warranty... So in the end I decided to buy an unlocked Sidekick LX off the internet and put a Cingular SIM Card in there... But I still sometimes use the SLIDE but not for taking pics or putting music on anymore... Cause I'll lose it... I also switched to prepaid with my SLIDE cuzz I don't need them tryin' to give me false charges...

But in conclusion... I must say I haven't had any problems with my Cingular Sidekick LX... That's for sure

Hope I Helped A Few People,
Matt

Company: T-Mobile USA
Country: USA
State: Massachusetts
City: Hyannis
Phone: 5088628282
Site: t-mobile.com

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