Best Buy
Poor customer service

I went to Best Buy looking for a CD by the artist Corinne Bailey Rae. I couldn't find it on the shelf so I asked a Best Buy associate for help. He went to a computer, looked something up and came back with a CD that said on the cover "Corinne Bailey Rae - Smooth Jazz Tribute"

I didn't know a lot about this artist but it didn't seem right. The cover had a generic clip art graphic on it. I expected a picture of the artist, but I didn't know what it was supposed to look like. So I say to the associate "This is the latest CD by Corinne Bailey Rae?" and he says that it is.

I take it home, open it up, and come to find out that it is *not* a CD by Corinne Bailey Rae - it is a smooth jazz cover album! I went in looking for a multiple Grammy nominee who is a pretty hot new singer, and instead I get elevator music.

I can forgive that as an honest mistake. What made it 100 times worse is that when I tried to exchange the CD, the manager on duty wouldn't do it! He said it was my mistake and I got what I asked for.

I couldn't believe this. I kept my cool and told him that's not what I asked for - I asked for the artist Corinne Bailey Rae, and what I was given was a CD with the title Corinne Bailey Rae - obviously not the same! He just said he was sorry and that there was nothing he could do.

It's not right that the CD associate didn't know the name and album of a recent multiple Grammy nominee. But that's forgiveable. But to be so stubborn when this is so obviously not a scam - and they were the ones in error! They are supposed to be educated in product in order to educate the consumer. When they don't know what's going on, the customer shouldn't be the one left holding the bad. Unbelievable.

I complained online and at the 1 800 number for Best Buy but have yet to hear back.

Company: Best Buy
Country: USA
State: Massachusetts
City: Boston

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