T-Mobile
Prepaid SIM Card Deactivated, $54 Balance Lost, Number Given to Someone Else

Four years ago I purchased a pre-pay telephone from T-Mobile with a certain telephone number that I have used everyday since then.

On May 22 I bought a new sim card because my t-mobile pre-pay telephone was stolen while I was on vacation. At that time my minutes were restored to me. A few days later, I purchased another $25 worth of minutes.

On June 11 while I was on vacation again, I discovered that my telephone had the message "sim card deactivated". Since that date, I have telephoned and written to t-mobile trying to get my telephone re-activated and the $54 of minutes restored back. This has not happened.

I have talked to several customer services individuals who agree that my sim card should not have been deactivated and each one of them has promised to restore my card and my minutes, to no avail. Nothing has happened.

Today, June 25, I was told that my telephone number had now been given to someone else by t-mobile and it was not even available for me to have it ported to another company.

Not a single person at t-mobile has returned any phone calls to me.

It appears that I was a random victim of t-mobile and they have no feelings at all about how this has affected me.

Company: T-Mobile
Country: USA
State: New Mexico
City: Albuquerque
Address: P O Box 37380
Phone: 8009378997

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