Sears
Anniversary Gas Grill Badly Assembled with Scratches and Falling Wheel

I found the Gas Grill I wanted to surprise my husband with for our 36th wedding anniversary on sale at Sears. Total purchase price with extended warranty and tax was $353.23. I purchased it on Saturday May 10th. The cashier tried to sell me the floor display, I asked if they had it in stock for assembly, which was to be done by a Sears employee. Yes they had 6 in stock. I asked if they could have it assembled by Monday around 2:30. The sales person said that would not be a problem, thus I purchased it. Monday at 3:30 we went to the store to pick it up. Well, there was nothing there for me. They had the grill, but not assembled. I spoke to the manager, Marie I think, she said the sales associate made an error and did not indicate I wanted it assembled! So why did I not take it home on Saturday when I purchased it? I explained that it was an anniversary gift and that we had 18 people at our home waiting to BBQ. She asked that we give her a couple hours and she would have it put together. OK fine we will be back.

Well when we returned 2 hours later, they had put it together alright... Looked like grade school kids did it. It was all scratched up. It had 2 doors in the front of which 1 hung down lower by at least 3 inches, and to top it off as they wheeled it out one of the wheels fell off! Fell right off. At that time we asked to see the Manager, who by the way had already left for the day, so the acting manager Angie came out. She saw all the flaws and said that we could bring this grill home to use and that when the regular employee who puts the grills together returns on the 20th of the month we can bring this one back and he will assemble a new one! Why in the world would I bring home this piece of junk that I paid over $300.00 for. Or she would give us $30.00 OFF as an inconvenience credit. Are you kidding me?

Needless to say I got a full refund, and went to Lowe's who by the way put a grill together for me in 1 hour and the grill is a much nicer one and they meet Sears sales price. I will no longer shop at Sears. Lowe's has my business from here on out. There are so many people out of work today, Sears needs to fire their incompetent employees and hire people who take pride in their work. Apologies mean nothing when they were so willing to refund my money versus either putting another grill together for me on the spot, (but no, everyone had gone home for the day), or offer to upgrade it. No they would rather lose a sale and a loyal customer. That's fine with me Sears loss is Lowe's gain. Beware what Sears promises you.

Company: Sears
Country: USA
State: California
City: Tracy

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