T-Mobile
Lost Phone Led to $1,200 Charges, Then $1,600 After Auto-Reactivation

Like everyone else, I've been extremely ripped by T-Mobile.

With a lost cell phone, on a family plan, we incurred $1200 of charges! After fighting for a month, we couldn't do anything and so ended up paying the whole 1200.

Now, after I had called to suspend the account, after thirty days, with no notification, the account auto-reactivated. I now have an additional $1600 of charges, because whom-ever who stole our phone began using it again for 2 weeks before I finally found enough money to purchase a new phone.

I don't understand. I feel as though we shouldn't be liable for the extra $1,600 of charges. We weren't ever told about the auto-reactivation on the account. Is it legal for them to reactivate the account in the first place?

Can someone help please?!

Company: T-Mobile
Country: USA
State: Illinois
City: Carpentersville
Site: tmobile.com

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