Sony
Warranty Replacement Phone Was a Downgraded Model

I bought a phone from Sony that died a few months later. After I called customer service to get it replaced under warranty, the sent me a downgraded phone! When I called them back, they said they didn’t have my phone in stock, so they had the right to give me another model. Shouldn’t they have upgraded my phone instead? These guys are a joke!

When I called them back to try to get the problem resolved, they wouldn't listen to me. I can tell you one thing for sure - I'm never buying a Sony phone again. And I am going to share this story with as many people as possible due to their bad service after the fact.

Company: Sony
Country: USA
Site: sony.com

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