T Mobile
Took $65 from my checking and I don't have an account Online

On May 20 I noticed a debit charge to my checking account for $65 to TMOBIL IVR Services. I called my bank, they told me to call T MOBIL.

I called T MOBIL and they told me they needed my social security number, telephone or account number. I said I don't have an account and never have had an account and I'm not giving you my social security number. I said I have the confirmation number for the payment and she said I can't do anything with a confirmation number, I need your social security number to find the account. I said I don't have an account and I'm not giving you my social security number so I guess I'll have to file a dispute with my bank.

I called my bank, had to file a fraud incident on my checking account, cancel my debit card and wait for that for a week and then wait for the bank to research and refund my money.

I can't believe that they cannot look up the information from the confirmation number. What a crock. I suspect that somehow someone got my checking account info online or something and it's a fraud incident, but I just want to post this incase other people are experiencing the same thing. Thanks!

Company: T Mobile
Country: USA
Site: www.tmobile.com

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