Best Buy
Getting ripped off with a service agreement

Here is what happened this last sunday.

We bought a 42 inch Phillips Plasma television in Feb. We did buy the 4 year warrenty with the product. Starting on April 21st the television stopped working. So I call the warrenty part of Best Buy and they came out. He then took 3 minutes to know what the problem was and ordered the part.

A week later he came back and had to order more parts because the first wasnt the problem. He then came back and found out the problem was greater. So then they gave us a junk exchange.

I went into the first store and went through the process of finding out what I need to do. They said that because I spent over 2500 on the first tv that is what I could get now. So we figured we could get a 50 or whatever to be price compareable for the first one.

Came back the next day and the rules then changed. Now we could only get a compareable model. I didnt except that so I then went to a different best buy and they first said that I could find a tv that was price comparable, found one... Oh wait now the manager said that they can only give me this Panasonic 42 720p display tv (1300 dollars less).

I told them that I had a tv that was 1080p and the manager kept saying that wasnt true. He kept saying that couldnt be when I said that I am pretty sure that is why we spent the 2600 the first time. I realized that it was true when i started watching the new one at home.

The thing that I dont think is right is the first tv cost me 2500 and it was 1080p display. A lemon I guess, because other persons tvs last forever. So then I walked home with an worst tv. But of course they complain that it was better. Not true, cant be. I know the tv that I got is not better because the channels that are not HD look horrible.

But this is all Best Buy can do for me... Strange. The bad part is I loved best buy. One of my favorite stores of all time. This was the place I would always go. We bought washers and dryers, all of our Ipods. All my stereo equipment. Televisions and digital movie cameras.
But dont think that is gonna happen anymore because everytime I sit in my living room I watch the television that has a worse picture and feel used and abused. I dont enjoy the tv that I have now. I had a better tv and now I have a subpar television.

I have tried to email and call but all they do is keep sending me to different people. The email site says call customer service and the customer service people on the phone just say "There is nothing else we can do for you sir."

Help, I dont like feeling like I have been ripped off.

Company: Best Buy
Country: USA
State: Illinois
City: Crystal Lake
Address: 6000 Northwest Highway
Phone: 8154597874

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