Samsung
Bad Service

My husband & I bought a Samsung 42" HD TV with stand and 36 month service repair plan. The total cost of $1949.24. Our TV had a code come upon screen (check fan 2) then it went off. It will not play when this happens. I called the service dept. They told me it would be 2 weeks til someone could come out. They sent a tech. Out on April 3,08. He looked at it & said it was a small bug in the fan. The TV played for 4 hours then, another code came up (check fan 1). So the TV went off again. I called the service dept. Again. When the person told me another 2 weeks, I was very upset. The service person got very mouthy with me. She was very unprofessional and is hurting CONN"S buisness... She & my husband exchanged words. I asked to speak to a supervisor, she put us on hold. She came back on and said he was out and she could take a number, he would return our call. That did not happen. I called back the next day, still no results. We will NEVER buy from CONN"S again. This I am sure of. We will not stop untill something is done about this service dept.

Company: Samsung
Country: USA
State: Louisiana
City: Ville Platte

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