Direct TV
$200 Taken After Order Placed 3-21-08 and Cancelled Next Day

I called Direct TV on 3-21-08 and set up an account to start service. On 3-22-08 I called back and cancelled. I was told that the order was canceled and that no money had been taken yet and that no money would be taken because the order was canceled before install.

On 3-26-08 I found out that they indeed took the money, 200.00 from my account, and that it was taken on the 21st, the day I placed the order. So I asked when it would be back in my account, and I was told three to five business days.

On 4-01-08 I called and found out that my order was never canceled and that it would now be another three to five business days for a refund of my money. I asked why it was not canceled and was told that it was, but not from both screens... Whatever that means... Nothing to me at this point.

At this point I asked when my money would be put back in my account. They told me when they canceled me, but that they would surely get it to the right department and take care of it right away.

On 4-2-08, to no surprise, I found out that again I was never canceled and that I was still in pending status. I was given to a supervisor, who assured me again that I would be canceled.

On 4-3-08 I found out again that I am still a pending customer and that it will still be another three to five business days for anything to happen and that I would get my money back when they were able to cancel me.

Also on 4-3-08, I reported them to my bank, and my bank refunded the money to me and told me they will go after them now for the money.

On 4-4-08 I finally got ahold of a person who was able to check the box on her screen to cancel me. I wonder why it took so long.

Now I will leave it in the hands of my bank. I have had enough frustration from these people!

Company: Direct TV
Country: USA
Phone: 8003514388
Site: directv.com

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