Best Buy
Return policy

I have a complaint regarding the illegal return policy used by the Best Buy store in Madison Heights, MI. I purchased a Nikkon Cool Pic camera on March 16. The camera worked fine until 11 days later when the flash stopped working. On March 28,12 days after purchasing the camera, I tried to exchange this camera for one that wasn't defective. I was within the 14 day return/exchange policy so felt there would not be a problem.

When I tried to return it, the first customer service rep checked the camera, found that the flash didn't work and didn't have a problem exchanging it as it was within the 14 day return period. All of a sudden another rep appeared and stated she would handle it. She checked the camera, found that the flash didn't work, but then stated I couldn't exchange it because the serial number was not on the box. The bar code was on, but the other number was partially off the box. I didn't take the number off the box, as woulld have no reason to. The camera was a present and could have come off as it was being opened.

I explained to her that the return policy stated I had 14 days to exchange it, and she stated she didn't care. I was out $150.00 and she didn't care. I asked to speak to a manager and she said she was one. I asked her for her name and she would only give me her first name - Tamela. I told her what she was doing was illegal, and she said "too bad." Unbelievable!

I went to another Best buy and was able to return it without a problem. I plan on pursuing this situation with a Best Buy Representative.

This manager should be fired as she was rude and by refusing to exchange a camera that was brought back within the timeline of their policy was clearly illegal and discrimminatory. I won't be shopping at that Best Buy ever again.

Company: Best Buy
Country: USA
State: Michigan
City: Madison Heights

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