Visioneer Inc. AKA Primax Electronics LTD
Visioneer Inc. Wholly owned by Primax Electronics LTD. Ripoff - deception and intended fraud

Last year i acquired a new Visioneer One Touch Scanner 8100 scanner. It was used very little and installed without problems into my Windows 98. For a long time I experienced problems with my computer and finally it was operational and updated to Windows ME.

I used the scanner no more than 5 or 6 hours in the 13 months of ownership. Now I tried to install the scanner again but even so it accepts the original software and installs the driver, later it looks for a driver from windows. Windows intalls the driver but then cannot do it and is looking for a "pmxgl. Dll" file which it cannot find and no one seems to be familiar with.

In order to receive info from Visioneer I faxed to their Technical Support. I did not receive any answer and faxed my request again. Nothing!!! I then called their Support, a 900 number which as they explain charges 1.00 USD per minute. However after this charge explanation nobody comes to the phone and you then wisely have to hang up.

I think their so-called support sounds good when you buy their goods, but when you need it they don't respond or in case of a phone call they hang you out to dry and cash in on your money and seem to add insult to injury.

I think this is premeditated and fraudulant to the consumer. If anyone needs a scanner don't buy a VISIONEER and inform the store owner of this.

Should someone have a solution to my problem please let me know, Thank you Egon J S. Texas

Egon
Kenney, Texas

Company: Visioneer Inc. AKA Primax Electronics LTD
Country: USA
State: Nationwide
Phone: 8888870092

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