Cricket Communications
Crickets company policy refuses reimbursement after company flop

I go into the cricket store 2 weeks ago to pay my bill for another week of service and turn back on my phone. It's martin luther king day and the store is closing in a half an hour. Earlier than usual. I come out and an hour goes by, my phone is still off. It's 6 days until I can get to the cricket store again and calling customer service just results in the automated system asking for money.

The store representative admits that it's a "bug" in the system but says he can't reimburse me for the time my phone was off due to company policy, and of course they can't give me my money back but they can shut on my phone for a day.

Now let's talk about right and wrong here for a moment. If you pay for any service and don't recieve that service than thats ethically wrong. It could be for 2 dollars and it'd be ethically wrong. Companies figure they can get away with things like this because lawyers wouldn't take a case with such a small payoff. I asked for 1 week service for $20 bucks I get 1 day of service.

Company: Cricket Communications
Country: USA
State: Pennsylvania
City: Pittsburgh
Site: www.mycricket.com

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