Polaroid
FLM-323B Repair Scam and Refund Rip-Off

I purchased a Polaroid FLM-323B 32 inch LCD television in June.in March the television stopped working. The screen was static and it would not take commands from the remote control. Unintelligible characters appeared on the screen whenever the television's buttons were pressed.

I made a call to NEW, the extended warranty service provider, but because the television was still under the original manufacturer's warranty they could not provide service. Therefore, I was told to make a warranty claim through Polaroid Customer Service.

After struggling over simply getting a service provider to accept the television, I felt I was going to finally get some service. The repairman was sent a new chipset for the television, but it was delivered damaged and when installed it produced a static-littered off-color picture. The part was returned to Polaroid, and we waited, waited, and waited until we were informed the part was on backorder.

I called Polaroid weekly, and each time I was assured they would make the next contact in about 3 days. No one ever called. Finally, I called and was offered a refund, but I was to ship the television at my own expense. I shipped it to them in September, and they ensured me it would take one month to process and receive a refund check.

October 18th, I had not received correspondence, so I called and made a complaint. The individual, "Cindy", instructed me to fax all paperwork to them because an error had been made. I did as I was told, but by Thanksgiving I had received nothing and heard nothing from them.

I called again, this time giving them the promise that I would never purchase or allow a friend, relative, or coworker to purchase any of their products. I also made them aware I would report them to my military command to guarantee service members would be steered away from purchasing Polaroid products.

A supervisor, "Rebecca", promised I would receive a check by December 28th. Today is December 29th, and I have no refund check. I am out $91 to have the television shipped, and over $1000 for product cost, extended protection plan, and taxes.

I simply want retribution. I will be reporting them to my homeport station Judge Advocate General and pursuing legal action regarding the matter.

Company: Polaroid
Country: USA
State: California
City: Camarillo
Address: Dock Door #7 4030 Via Pescador
Phone: 8662895168

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