Polaroid
Polaroid FLM-323B LCD problems, and customer service handling

Electronics and household app.

I purchased a 32" LCD flatscreen Polaroid T.V. This tv wouldn't turn on after 6 months of use. The tv broke on 09/16. We called Polaroid for warranty service. They stated 2 to 4 weeks to receive the part, and then a service tech would call to schedule the repair. Well several phone calls, and a lot of my time wasted. Today is 11/2, and I received the part after 6 weeks of waiting. I received the part on 10/29, and had to call Polaroid to set up the service tech to come repair this. Like I said today is 11/2 and I have not received a call from any service tech, and polaroid states it would be another 7 days before I could receive my call. So in all I have waited 7 weeks for my tv to be fixed and it is still not fixed. Polaroid will not divulge the name of a certified company that can repair my tv. I suggest no one buy a polaroid after reading these other complaints.
I suggest we some how put together a class action law suit for this to force them to do a recall of LCD televisions.
Some of the excuses I heard from Polaroid "You know with what is going on in China that is the reason your part is on back order" "We are having problems with licensing our service techs"


Company: Polaroid
Country: USA
State: Nationwide
Phone: 8662895168
Site: polaroid.com
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