Circuit City
Defective laptop sold

Back in July, I purchased a Toshiba laptop (which was a Consumers Best Buy) from Circuit City. Unfortunately I ended up with a "lemon" that was freezing up, refused to boot up and had all kinds of problems. Since hearing about other problems my friends had had with their laptops, I decided to return it for a refund and not get another one. It was ONLY then, that I was made aware that they charge an $81.00 restocking fee - unless you wanted to apply that to another computer. I was outraged~! I argued with the store manager (since I was not told of this policy when making the purchase) and all I got was a smug "well, it's posted in the store" - which I never saw - anywhere~!

I filed a complaint with the BBB in an attempt to get my money back. But Circuit City just repeated their same lame policy to BBB and refused to return my $81.00 and that was after taking the FULL six weeks the BBB allows them to respond. A few days later, it finally dawned on me to file a complaint with the Attorney General's office - which I did. After 3 weeks, I got a letter from the AG's office stating that they still had not heard back from Circuit City and would be sending them a second follow up letter... I found it humorous that the AG was not going to let CC get by with their ignorance. Finally after another 2 weeks, I got a phone call from the Circuit City legal dept saying that "IF" I had not received a refund YET - to call them and let them know. I made the phone call on a Wednesday morning and was told by Circuit City that my refund would be "processed" and sent out in approx. A week. The whole incident took 4 months to resolve~!

Finally - 10 days later - I got the check for $81.00 and immediately cashed it, as the enclosed letter with the check said nothing more than re-stating their "restocking" policy - and made absolutely no apology. They were ONLY concerned that "they were right" and it was killing them to refund my money. What a SORRY excuse for a business. I would never go there again and have told countless people never to purchase anything from their store~! Be warned.

Company: Circuit City
Country: USA
Site: circuitcity.com

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