Brookstone
Poor service!

I purchased the "buds" sound isolating ear buds from Brookstone for $35. I came in with my Iphone informing the store at Dulles Town Center that I was looking for ear buds for my Iphone and I was told these were compatible. When I got home and tried to use these ear buds with my Iphone, they did not work. I went back to the store and they refused to accept the return. Of course, there was no indication prior to the sale that these would not be returnable. I left a message at the Brookstone corporate message center for the regional manager. It's been 5 days but I've received no call back. On the back of the Brookstone receipt, it says that certain personal care items MAY not be returnable. I would not classify ear buds as personal care items. For such electronic type items where compatibility can be an issue, they should very clearly mark these items as not returnable. I realize that once something like this is used, it cannot be resold without reconditioning... But that's what they need to be prepared to do.

Company: Brookstone
Country: USA

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