Dell
Awful experience

We got a Dell computer, monitor and printer for a wedding gift. After about 60 days, the printer went bad. Since it was under a 90-day warranty, we called the service number and went through a long troubleshooting routine with the tech (who had, let's say, "weak" English skills). Finally, when the problem could not be solved over the phone, they said they would send a new one. They did. We had to pack up and send the old one back, but they paid for that. About two weeks later, the second printer developed the same problem as the first. We went through the same troubleshooting routine, but the problem couldn't be solved. I said I wanted another one, but they refused, saying that the 90-day warranty was up. I said no, I only had the printer for two weeks. They replied that they were only honoring the ORIGINAL warranty, and that there was no warranty on the new one. So I was stuck with a bulky printer that only severs as a scanner now. I bought a little Lexmark that works fine. Never, ever buy anything from Dell.

Company: Dell
Country: USA
Site: dell.com

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