Sentry Safe - Sentry Group
Doesn't respond to customers URGENT product failure ripoff

Reported product failure via all means as directed on this companies website. Company telephone number is apparently off the hook or there are lots of problems with these safes because it is continually busy and/or inoperable/disabled during business hours. Company claims "it WILL" respond to customer requests via it's "web form, " within 48 hours. There has been NO response after 240 hours, not even an acknowledgement of receipt of request for service which could be acknowleded via autoresponding email. This is true even after second request for help.

My model safe sells for over $300. Company and safe instructions claims electronic factory set combination cannot be erased, but it will not open safe in less than 3 months of purchase. I am left without access to urgent need to contents of my safe and literally no Company customer service.

Company: Sentry Safe - Sentry Group
Country: USA
State: New York
City: Rochester
Address: 900 Linden Ave
Phone: 8008281438

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